Simply Simply Simply Simply Click and Collect your QuickStart self-install pack at no cost, from your nearest CollectPlus store.

Simply Simply Simply Simply Click and Collect your QuickStart self-install pack at no cost, from your nearest CollectPlus store.

When your Virgin Media gear ever requires a tune-up don’t worry, we’ll sort it at no charge that is extra. This does exclude abuse and mistreatment, so don’t make use of your V6 package being a coaster!

Click and Collect

Simply Simply Click and Collect your QuickStart self-install pack free of charge, from your nearest store that is collectPlus. Get going very quickly once you self-install with this QuickStart pack.

It’s available if for example the home’s been connected to the community anytime within the last few 36 months.

Residence delivery

You could have your QuickStart self-install pack delivered right to your home for ?5. We’ll deliver all you need to get put up in your very own time, faff-free. This program is present if for example the home’s been connected to your community anytime within the last few three years.

Engineer check out

Certainly one of our designers can come and install your gear for your needs. You ought to be in a position to book a call within 2 weeks of one’s purchase and you may select a morning or afternoon appointment.

Ahead of the visit determine in which you want your gear and invite 2-3 hours for the installation. Some body over 18 yrs old has to be present whenever we install and we’ll present a demo that is full of to utilize your kit before we leave.

After you have a confirmed install date, contact your present provider and inform them you’re leaving. To attenuate the possibility of being without internet, arrange to be disconnected simply after your Virgin Media connection begins. You ought to be in a position to maintain your phone that is current number, simply enter your details at checkout and we’ll perform some sleep. We’ll also deliver all of the information you’ll need regarding the agreement, billing, etc by e-mail, to help you take full advantage of Virgin Media from the off.

Readily available for clients and current cable clients using a brand new solution. Contact Apex dating us within fourteen days of activation and we’ll refund the month’s that is first and setup fees. You will simply be charged for transactions (such as for example phone telephone telephone calls, texts, acquisitions and improvements) you have made after activation. Your statutory liberties aren’t impacted.

After much more?

Broadband & Mobile

Television, broadband and phone packages

Have more done online, faster

At Virgin Media we use DOCSIS ® 3 technology and a thicker that is unique cable that operates through the case to your house and keeps the rate whatever the distance.

This implies you will get the most from our awesome downstream that is fast no matter what far you’re from our case and much more individuals when you look at the home can share the text to accomplish every thing they love. Ideal for families that do more, watch more, and also more enjoyable.

Our quickest widely accessible speeds are seven times* faster than BT and Sky.

Television, broadband & phone

From ?33 per month

Broadband & phone

From ?28 per month

Broadband & television

Take a look at our deal

Cellphone & SIM discounts

Have a look at our latest provides

Television, broadband & phone

From ?33 four weeks

Broadband & phone

From ?28 30 days

Broadband & television

Take a look at our deal

Mobile phone & SIM discounts

Have a look at our latest provides

Could i keep my telephone that is existing quantity? May I keep my telephone that is existing quantity?

May I keep my telephone that is existing quantity? May I keep my current phone quantity?

Yes, we’ll even speak to your present landline provider to result in the switch since smooth as you possibly can.

Ideally every thing goes efficiently, but over on the day we’ve told you, you may be entitled to compensation if it’s delayed beyond one working day if we can’t switch you.

For more information please see our Automatic Compensation Scheme.

To be eligible for settlement, there are numerous requirements need that is you’ll satisfy:

• You’ll need to inform us within 30 times when you’ve switched successfully

• You’ll need to be switching to Virgin Media from another provider

• You’re perhaps perhaps not to blame for the wait within the switch

• Your provider that is current has unduly delayed the switch

If these requirements are met, we’ll:

• Pay you being an one-off credit

• Aim to pay for effective claims within two days that are working

You’ll get yourself a credit in your next bill. We’ll work out the quantity by firmly taking your month-to-month airtime plan are priced at, dividing it by the quantity of days in per month then multiplying by the wide range of times the switch is delayed. (minimal credit is ?3. )

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